About me
I’m an IT generalist who is comfortable moving between support, systems, infrastructure, documentation, and software tools.
How I got here
I started in customer support, where I learned how much clear communication matters when someone is already frustrated. From there I moved deeper into IT: MSP support, school technology, Microsoft 365, networking, servers, and eventually service desk management.
I tend to be the person who wants to understand how the whole system works. If a process is repetitive, I look for a way to automate it. If the right tool doesn’t exist, I’m comfortable learning what I need to build one.
AI-assisted development is now part of how I work. I use Hermes agents, Codex, Claude Code, OpenCode, and local and cloud models through Ollama. I define the problem, make the technical decisions, review the work, and troubleshoot what goes wrong. I keep the code in GitHub and use Coolify to deploy Node.js and Docker applications and APIs.
Capabilities
Skills and platforms
IT Operations
- Microsoft 365
- Entra ID
- Exchange Online
- Service desk management
- Networking
- Endpoint management
- RMM
- Troubleshooting
MSP Platforms
- Autotask PSA
- IT Glue
- Datto RMM
- Rewst
Additional exposure to NinjaOne, Atera, Level RMM, Freshdesk, and Hudu.
Systems & Hosting
- Proxmox
- Virtualization
- Linux
- Docker
- Node.js
- Coolify
- GitHub
- Self-hosted services
- FreePBX
- PostgreSQL
- DigitalOcean
- Hetzner
- Vultr
Automation & AI
- Workflow automation
- Rewst
- Hermes agents
- Codex
- Claude Code
- OpenCode
- Ollama
- Local and cloud models
Certifications
- Nerdio Manager for MSPs Foundations (NMM-200) · 2024
- Nerdio Manager for MSPs Foundations (NMM-100) · 2024
- Sophos Certified Engineer · 2021
Education
Middle Tennessee State University
Coursework in Mathematics and Computer Science