Professional experience

I’ve worked in technical support, school IT, MSP operations, and service desk management. Here’s the shorter version of that experience.

August 2025 – Present

Nashville, Tennessee · Hybrid

IT Service Desk Manager

Hunt's Computer Solutions, LLC

Manage day-to-day service desk operations for an MSP while remaining hands-on with escalations and client support.

Manage a team of two technicians and coordinate escalations across endpoints, servers, networking, backups, and business systems.
Administer Microsoft 365 environments, including Exchange Online, Entra ID, licensing, permissions, and related services.
Work with Autotask PSA, IT Glue, Datto RMM, security and backup platforms, and Rewst automation.
Build internal tools and maintain SOPs, knowledge-base articles, and technical documentation.

August 2022 – July 2025

Smyrna, Tennessee

Lancaster Christian Academy

Owned technology operations across multiple school locations, from daily support to infrastructure and major system transitions.

Managed Microsoft 365, servers, applications, networking, communications systems, and end-user support.
Deployed Proxmox virtualization, self-hosted services, and cloud-hosted applications.
Implemented a FreePBX system serving approximately 50 phones across five locations.
Independently managed a student information system migration from planning through transition.

August 2020 – July 2022

Nashville, Tennessee

Hunt's Computer Solutions, LLC

Supported multiple client environments in an MSP setting and helped coordinate the day-to-day work of another technician.

Supported Windows and macOS endpoints, Windows Server, networks, backups, applications, accounts, and permissions.
Diagnosed hardware, software, system, and connectivity issues across varied environments.
Created SOPs, knowledge-base articles, and technical documentation.

August 2016 – July 2020

Smyrna, Tennessee

Lancaster Christian Academy

Managed technology across multiple school locations while teaching introductory programming.

Administered wired and wireless networks, computers, printers, connected devices, Microsoft 365, and end-user support.
Implemented ticketing and asset inventory systems and established policies and documentation.
Taught JavaScript, Python, Godot, and graphics concepts and built a small platform for programming instruction.

July 2017 – January 2018

Nashville, Tennessee

Vanderbilt University Medical Center

Supported a large Epic EMR deployment by testing printing and peripherals across thousands of computers at onsite and remote clinics.

June 2013 – June 2017

Remote

Apple

Provided phone and concurrent chat support for Apple products, consistently performing within the top 10% of the role.

Served as a Subject Matter Expert supporting and mentoring developing advisors.
Created small internal scripts and tools to improve support notifications and simplify tracking workflows.