IT Operations
I manage day-to-day IT operations, support escalations, and help keep Microsoft 365, endpoints, and networks running.
IT operations · automation · self-hosted systems
I keep IT running and build tools that make the work easier.
I’m Stephen Monroe. I manage IT operations and service desk work, with a hands-on focus on Microsoft 365, networking, automation, and self-hosted systems. I also build small tools when the right one doesn’t already exist.
Professional focus
Automation & AI
I use Rewst and AI-assisted development to reduce repetitive work and build tools for specific internal needs.
Systems & Hosting
I run virtualized and self-hosted services and deploy Node.js and Docker applications through GitHub and Coolify.
Selected work
Automation
MSP user lifecycle automation
I built a Rewst workflow that connects client HR requests with Autotask and Microsoft 365, cutting a nearly hour-long process to about five minutes.
Read case study →InfrastructureMulti-location FreePBX deployment
When the school’s legacy phone system failed, I replaced it with FreePBX across five locations and cut monthly VoIP costs by 75%.
Read case study →Personal LabFamily learning tools
I built a set of applications for math practice and homeschool tracking that my family uses regularly.
Read case study →Independent products
My Flavor Card
A way to save the food and drink orders you love, keep your favorites organized, and share them with friends. It also includes a portal for participating businesses.
- Product design
- Sharing workflows
- Business portal design
The Milo Browser
A family browser that gives parents control over which sites each child can visit, with individual profiles, controlled search, and site requests.
- Product development
- Profile-based access
- Access control
How I work
I like to understand the whole problem before reaching for a tool. Once I take something on, I stay involved through planning, implementation, deployment, documentation, and ongoing support.
Sometimes that means learning a new platform, automating repetitive work, or building a small application when the existing options don’t fit.